Knowledge Centre
Our Business Sectors
Our 10 Rules to Live By
ISS Induction Video
Company Policies
Company Policies
Terms of Business
Terms of Business
IR35 Compliance
IR35 Compliance
GDPR
ISS Labour Privacy Notice
Briefings
Employee Downloads
CIRAS Newsletters
CIRAS Newsletters
Trackworker Application Pack
Close Call Reporting
Feedback
Religious Calendar
Religious Calendar
On-Call Numbers
On-Call Numbers
Health & Wellbeing
Advice and Guidance
Useful Contacts
Health & Safety Alerts
Introduction
Health & Safety Alerts
ISS Induction Video
10 Rules To Live By
Before your Track Worker application can be considered you are required to watch the ISS Induction, 10 Rules to Live by video.
Company Policies
Our company policies demonstrate our commitment to meeting our core values across the business and can be downloaded by our staff, clients and supply chain partners as part of our open working approach.
Page Last Updated: Tuesday 19th May 2020
202kb
POL001 Quality Policy
Download2MB
POL002 Health & Safety Policy
Download2MB
POL003 Environmental Policy
Download2MB
POL004 Alcohol & Drugs Policy
Download2MB
POL005 Management of Fatigue Policy
Download2MB
POL006 EDI Policy
Download2MB
POL007 Communications & Interface Policy
Download2MB
POL008 Anti Bribery and Corruption Policy
Download2MB
POL009 Social, Economic and Environmental Sustainability Policy
Download2MB
POL010 Collaborative Working Policy
Download2MB
POL011 Staff Training Development Policy
Download2MB
POL012 Safe Driving Policy
Download2MB
POL013 Core Values and Code of Ethics Policy
Download2MB
POL014 Ethical Procurement Policy
Download2MB
POL015 Harassment at Work Policy
Download2MB
POL017 Modern Anti Slavery Policy
Download2MB
POL018 Training Division Strategic Policy
Download159kb
POL019 Cyber Security Policy
Download157kb
POL020 Stress at Work Policy
Download156kb
POL022 Safeguarding & Young People in the Workplace Policy
Download350kb
POL026 Privacy Statement
DownloadTerms of Business
Copies of our current terms of business documents can be downloaded here.
575kb
Standard Terms of Business for the Supply of Permanent & Fixed Term Contract Staff
Download303kb
Labour Supply Terms Infra Safety Services Labour Limited May 2018
Download598kb
Agreement for the Supply, Installation, Operation, Maintenance, & Recovery of Managed Trackside Lighting
DownloadIR35 Compliance
This document is designed to help contractors working with SPS Group of which ISS Labour are a part, to understand the upcoming changes to the legislation surrounding off-payroll working, known as IR35.
128kb
SPS IR35 contractor guidance
DownloadISS Labour Privacy Notice
412kb
ISS Labour Privacy Notice
DownloadPlease wait while you are redirected....
Please wait while you are redirected....
CIRAS Newsletters
We subscribe to the industry confidential reporting system CIRAS. This service provides our workers with an alternative truly independent confidential reporting line knowing their identity will never be shared.
2mb
CIRAS - Frontline Focus Issue 3 Aug/Sep 2018
Download216kb
CIRAS - Membership Matters Issue 2
Download2mb
CIRAS - Frontline Focus Issue 1 Jan/Mar 2018
Download380kb
CIRAS - Confidential Reporting Poster
Download1mb
CIRAS - Driven to Distraction
Download989kb
CIRAS - Health and wellbeing at c2c
Download1.3mb
CIRAS - 20 years of confidential reporting
Download950kb
CIRAS - Frontline Matters Issue 6 May 2019
DownloadMind
Promotes the views and needs of people with mental health problems.
Phone: 0300 123 3393 (Mon to Fri, 9am to 6pm)
Website: www.mind.org.uk
Samaritans
Confidential support for people experiencing feelings of distress or despair.
Phone: 116 123 (free 24-hour helpline)
Website: www.samaritans.org
Addiction
Alcoholics Anonymous
Phone: 0845 769 7555 (24-hour helpline)
Website: www.alcoholics-anonymous.org.uk
Gamblers Anonymous
Website: www.gamblersanonymous.org.uk
Narcotics Anonymous
Phone: 0300 999 1212 (daily 10am to midnight)
Website: www.ukna.org
Bereavement
Cruse Bereavement Care
Phone: 0844 477 9400 (Mon to Fri, 9am to 5pm)
Website: www.crusebereavementcare.org.uk
Relate
The UK’s largest provider of relationship support.
Website: www.relate.org.uk
The Beaumont Trust – Helpline: 07000 287 878
A registered charity which helps those who are in any way troubled by gender dysphoria or are involved with the care of others in that situation. beaumont-trust.org.uk
Money Advice Service – 0800 138 7777
We provide free and unbiased help and guidance on all money matters.
moneyadviceservice.org.uk
Mind
Promotes the views and needs of people with mental health problems.
Phone: 0300 123 3393 (Mon to Fri, 9am to 6pm)
Website: www.mind.org.uk
Samaritans
Confidential support for people experiencing feelings of distress or despair.
Phone: 116 123 (free 24-hour helpline)
Website: www.samaritans.org
Addiction
Alcoholics Anonymous
Phone: 0845 769 7555 (24-hour helpline)
Website: www.alcoholics-anonymous.org.uk
Gamblers Anonymous
Website: www.gamblersanonymous.org.uk
Narcotics Anonymous
Phone: 0300 999 1212 (daily 10am to midnight)
Website: www.ukna.org
Bereavement
Cruse Bereavement Care
Phone: 0844 477 9400 (Mon to Fri, 9am to 5pm)
Website: www.crusebereavementcare.org.uk
Relate
The UK’s largest provider of relationship support.
Website: www.relate.org.uk
The Beaumont Trust – Helpline: 07000 287 878
A registered charity which helps those who are in any way troubled by gender dysphoria or are involved with the care of others in that situation. beaumont-trust.org.uk
Money Advice Service – 0800 138 7777
We provide free and unbiased help and guidance on all money matters.
moneyadviceservice.org.uk
On Call 24/7
We have provided below the On-Call Numbers for all our Offices. During office hours 8am to 5pm you can also call your local office. Out of hours please use the On-Call number for the office from which you have been deployed. All accidents and incidents should be reported immediately to the relevant On Call number.
Track Services Division
Caerphilly
T: 07496 789 987
Cannock
T: 07810 657 080
Doncaster
T: 07568 463 335
Glasgow
T: 07932 717 046
Manchester
T: 07977 000 492
Civils Division
T: 07977 000 492
OLE Division
T: 07949 557 938
Advice and Guidance
The health, safety and wellbeing of our people is our number one priority. This page provides access to a range of guidance and good practice to help you maintain your health and wellbeing and forms part of our arrangements to provide continual support to our people. We hope you find the content informative and helpful.
Page last updated: Tuesday 19th May 2020
128kb
COVID-19 | Stay alert to the symptoms
Download128kb
Mental Health Foundation | How to sleep better...
Download128kb
Public Health England | COVID-19 | Looking after your feelings and your body
Download128kb
Maintaining a healthy diet during the COVID-19 Pandemic
Download128kb
Supporting your mental health while working from home
Download128kb
10 ways to manage team members remotely
Download128kb
Five tips to boost your health and wellbeing
Download128kb
UK Government Advice | Washing your hands
Download128kb
Five tips for balancing remote working while your family is also at home
DownloadMind
Promotes the views and needs of people with mental health problems.
Phone: 0300 123 3393 (Mon to Fri, 9am to 6pm)
Website: www.mind.org.uk
Samaritans
Confidential support for people experiencing feelings of distress or despair.
Phone: 116 123 (free 24-hour helpline)
Website: www.samaritans.org
Addiction
Alcoholics Anonymous
Phone: 0845 769 7555 (24-hour helpline)
Website: www.alcoholics-anonymous.org.uk
Gamblers Anonymous
Website: www.gamblersanonymous.org.uk
Narcotics Anonymous
Phone: 0300 999 1212 (daily 10am to midnight)
Website: www.ukna.org
Bereavement
Cruse Bereavement Care
Phone: 0844 477 9400 (Mon to Fri, 9am to 5pm)
Website: www.crusebereavementcare.org.uk
Relate
The UK’s largest provider of relationship support.
Website: www.relate.org.uk
The Beaumont Trust – Helpline: 07000 287 878
A registered charity which helps those who are in any way troubled by gender dysphoria or are involved with the care of others in that situation. beaumont-trust.org.uk
Money Advice Service – 0800 138 7777
We provide free and unbiased help and guidance on all money matters.
moneyadviceservice.org.uk
We share our Client’s safety alerts as part of our commitment to cascade critical information throughout the business and workforce.
Click the ‘Health & Safety Alerts’ link to review our safety alerts.
